Terms & Conditions


Business Address

Oh Sew Crafty
Unit 3 Gemini Business Park
Stourport Road
DY11 7QL

Phone Number: 01562 747458

This agreement applies as between you, the User of this Web Site, customers via other sales channels and Oh Sew Crafty Ltd, the owner of this Web Site. Your agreement to comply with and be bound by these Terms and Conditions from your first use and repeat use of the Web Site and purchases from Oh Sew Crafty via other on line sales chanels. If you do not agree to be bound by these Terms and Conditions, you should stop using the Web Site immediately.

No part of this Web Site is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.

Goods, Pricing and Availability

Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from Oh Sew Crafty correspond to the actual Goods, Oh Sew Crafty Ltd is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether.

Oh Sew Crafty Ltd is trademarked so all product images produce for our website are copyright for Oh Sew Crafty Ltd only

Where appropriate, you may be required to select the required [size] [model] [colour] [number] [other features] of the Goods that you are purchasing.

All pricing information on the Web Site is correct at the time of going online. Oh Sew Crafty reserves the right to change prices and alter or remove any special offers from time to time and as necessary

Restocking Fee a.  Oh Sew Crafty Ltd, at its sole discretion, may accept the return of standard Goods, after Oh Sew Crafty Ltd has inspected the Goods for merchantable condition. On such acceptance, Oh Sew Crafty Ltd reserves the right to charge a restocking fee of 10% of the price on Goods returned (or such fee as otherwise agreed by Oh Sew Crafty Ltd), provided that the Goods returned are in merchantable condition according to Oh Sew Crafty Ltd’ standards.  

All prices on the Web Site include VAT. Oh Sew Crafty Ltd VAT number is 985413492

Gift Vouchers

All gift vouchers purchased are valid for a period of 12 months from the date of purchase. Vouchers can not be redeemed after 12 month period and are non exchangeable or non refundable. Gift vouchers purchased on the website can only be used on line. Gift vouchers purchased in store can only be used in store. All gift vouchers are non transferable to any other individuals or be exchanged for cash. Vouchers are non refundable other than within the 14 day cancellation period as per the consumer contract.


We will notify you by way of email when your goods have been dispatched to you. In stock items will normally be despatched on the day of order or the following day via Royal Mail (Monday - Friday). In stock purchases made after 2pm on a Friday or over the weekend will be dispatched on Monday (except bank holidays). If a courier delivery service is required due to weight and size this will be provided via one of our third parties to which you can request tracking number to monitor the delivery status of these goods. We do not provide a guaranteed delivery date service via Royal Mail or our third party courier suppliers. 

Returns Policy

Oh Sew Crafty Ltd aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.

If you receive Goods which do not match those that you ordered, you should contact us within 10 days to arrange return. In this case Oh Sew Crafty Ltd is responsible for paying the return costs. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods.

If any Goods you have purchased have faults when they are delivered to you, you should contact Oh Sew Crafty Ltd within 28 days to arrange return. In this case Oh Sew Crafty Ltd is responsible for paying the return agreed costs.

We recommend the customer checks all items in their order for any damage or errors as soon as the package arrives, in case any returns or exchanges are required.

Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.

If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to Oh Sew Crafty Ltd within 10 days and arrange return. In this case Oh Sew Crafty Ltd is responsible for paying the return costs.

Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods. If the Goods have been dispatched or have reached you, but you have changed your mind, please return them to Oh Sew Crafty within 10 days of receipt.

Goods can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on the part of Oh Sew Crafty Ltd. You are responsible for paying shipment costs if Goods are returned for this reason

Oh Sew Crafty Ltd are not able to take items back for return which have been specifically prepared for an order: For example - Fabric /ribbon which has been cut from the bolt to the size requested in a customer's order.

Note -Your statutory rights are not affected.

If you wish to return Goods to Oh Sew Crafty Ltd for any of the above reasons, please contact us at info@ohsewcrafty.co.uk to make the appropriate arrangements

Oh Sew Crafty Ltd  reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Such discretion to be exercised only within the confines of the law.

None receipt of order

If you have not received your order within 10 working days of notification of despatch please notify Oh Sew Crafty by phone, e-mail or in writing. Contact details can be found on the 'Contact Us' page.

Please note that we will only re-send orders or issue refunds, where applicable, after 15 days from date of original despatch of order.


Oh Sew Crafty Ltd need to collect certain information to enable us to process your order. The information collected will be stored securely and used in accordance with the Data Protection Act 1998. The type of information we need to collect includes:

  • Name
  • Address
  • Phone number
  • Email address
  • Credit / Debit Card details

We will use your email address to inform you of your orders progress. We may also use the information collected to send you information on products we think might be of interest to you but we will never pass on your data to a third party.


Oh Sew Crafty Ltd makes no warranty or representation that the Web Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our products or services.

No part of this Web Site is intended to constitute advice and the Content of this Web Site should not be relied upon when making any decisions or taking any action of any kind.

No part of this Web Site is intended to constitute a contractual offer capable of acceptance.

Changes to the Service and these Terms and Conditions

Oh Sew Crafty Ltd reserves the right to change the Web Site, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Web Site following the changes.

If Oh Sew Crafty Ltd is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

Limitation of Liability

Oh Sew Crafty Ltd total liability for any claim howsoever shall not exceed the price of the goods supplied by Oh Sew Crafty Ltd to the customer. To the maximum extent permitted by law, Oh Sew Crafty accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Web Site or any information contained therein.

Users should be aware that they use the Web Site and its Content at their own risk.

Links to Other Web Sites

This Web Site may contain links to other sites. Unless expressly stated, these sites are not under the control of Oh Sew Crafty Ltd or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them.

The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.

Use of Communications Facilities

When using the enquiry form, gallery or any other System on the Web Site you should do so in accordance with the following rules:

  1. You must not use obscene or vulgar language;
  2. You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
  3. You must not submit Content that is intended to promote or incite violence; It is advised that submissions are made using the English language(s) as we may be unable to respond to enquiries submitted in any other languages;
  4. The means by which you identify yourself must not violate these terms of use or any applicable laws;
  5. You must not impersonate other people, particularly employees and representatives of Oh Sew Crafty or our affiliates; and You must not use our System for unauthorised mass-communication such as “spam” or “junk mail”.
  6. You acknowledge that Oh Sew Crafty reserves the right to monitor any and all communications made to us or using our System.


You are entitled to cancel your contract if you wish providing you act within 7 working days of the receipt of the goods. If you wish to exercise this right prior to despatch of goods please sales@ohsewcrafty.co.uk

If your order has already been despatched please follow our returns procedure.

Follow us on Facebook